Touchpaper has been nominated as a Strong Performer in both the small and large enterprise categories of the recent "Forrester Wave™: Service Desk Management Tools, Q1 2006" report, published on 17th February this year. The objective of the report by Forrester, one of the world's leading technology and market research organisations, was to assess the state of the service desk management tools market. Forrester evaluated the world's top service desk management tool vendors across 80 criteria.

Touchpaper is cited as having "good architecture, good processes" with "strong service desk tool capabilities". In particular, Forrester recommends that Touchpaper's solutions, which are developed using the Microsoft .NET architecture, are an especially good fit for buyers who are looking to integrate their Service Management solutions with Microsoft Outlook or with any other applications that use Web services components. In addition, they suggest that Touchpaper's ITBM Suite should be considered by users of LANDesk solutions and by anyone who is looking at introducing ITIL-based processes.

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